Tired of losing customers who call your HVAC business after hours? After all, HVAC emergencies don’t wait until business hours to occur! If your business is unavailable when your customers need HVAC assistance, you could lose out on major money. That’s why you need HVAC Hero Pro Tools: Steven Lloyd’s 24/7 live answering service for your HVAC business. Read on to learn more about how this service can make your business a cut above the rest.
Cutting-Edge Service From An AI Answering System
The HVAC Hero Pro Tools is the cutting edge of customer service technology. Instead of hiring a team of expensive, salaried receptionists to handle your incoming HVAC calls around the clock, The HVAC Hero Pro Tools uses a smart robot they have named “Alicia” to handle all of your incoming calls.
As a business owner, you have probably had the option of an automated answering service before. This kind of service, popular with banks and other large, impersonal institutions, is as off-putting as it is difficult to navigate. Unlike these automated options, HVAC Hero Pro Tools sounds exactly like a human and can talk directly with the customer.
“Alicia” of HVAC Hero Pro Tools can not only answer phones like a human but can also determine the location and needs of your caller. By analyzing the caller’s zip code, the Hero Pro Tools system can check if the caller is a property owner in your area in need of HVAC repair. After speaking with the customer, Alicia can also schedule an appointment on her calendar and text the customer to confirm the appointment, just like a human receptionist. An automated text is then sent to the customer 30 minutes prior to the appointment window, along with a photo of the truck that will be coming out to service their HVAC system.
Why A Live Answering Service Matters For Your HVAC Business
Your customers are looking for HVAC services at all hours, especially if it is an emergency. If you do not have someone to pick up the phone at your business, the chances are good that you will lose out on a lot of leads. According to market research, 75% of customers that call and do not get a response will not leave a voicemail, and 85% will move on to other companies and never call your business again.
With HVAC Hero Pro Tools, you have a receptionist available 24/7 at a price point that makes sense for your business. A single human receptionist working 24/7 can become very expensive and runs the risk of human error. An AI answering service guarantees the same level of availability and professionalism every time.
A Business And Customer Friendly Approach
Between cell phones and the internet, the modern world has become 24/7 and expects businesses to do the same. If you want to stand out against the competition, you need to be able to answer the calls that come into your HVAC business no matter what time of day.
Customers are often ready to pay more money with a company that provides excellent customer service as opposed to one that does not. With HVAC Hero Pro Tools, you not only guarantee calls will be answered with professionalism but can help your reputation in the community as well.
After Alicia, the AI answering system sets up a service call, they will send a one-question satisfaction survey to the customer. If they respond that they are satisfied with the service, Alicia will follow up with a thank-you note and a link to leave a “Raving Fan” Google review. While a customer may not think to leave a Google review on their own, they are more likely to do so when prompted.
Almost all modern customers use Google to find a business to patronize. The reviews on Google can either make or break your business. With a steady stream of positive reviews on Google, you are building trust and brand awareness in the community. That’s the best advertising that money can’t buy!
Steven Lloyd HVAC Hero Pro Tools
There are a lot of call centers to choose from for your business, but none are quite like Steven Lloyd Hero Pro Tools. By incorporating an AI system to answer your phones, you eliminate the need to hire and train receptionists for your business. HVAC Hero Pro Tools provides round-the-clock professional phone services so you can focus on what you do best– running your HVAC business! Give us a call or check out our website today and see if HVAC Hero Pro Tools is right for your business.